Here, we hope that you will be able to resolve whatever problems you are experiencing. We’re very sorry for whatever inconvenience your purchase may have caused you. Please note that all our Tideacebike stand products come with a 24-month warranty.
We strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issues, and you’re feeling frustrated, then please send us an email official@tideacebike.com or kindly submit a ticket on our Support Center.
30-Day Money-Back Guarantee for Any Reason
You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason.
If the reason for return isn’t quality-related, the customer must pay the return shipping costs. 24-Month Warranty for Quality-Related Issues.
Damaged Item / Low Quality
For the fastest resolution, please include a photograph demonstrating the poor quality or the damaged area of the item.
The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
We will use this information to help you with your order, and eliminate errors in the future.
Please contact us at official@tideacebike.com and attach the photos of the products as well as your order ID.
Custom Made Products
The above exchange and return policy does not apply to custom made products.
All of our custom made products are created fully or in part based on information specific to each individual customer thus have no resell value.
As a result, we will NOT ACCEPT the return of such products unless they are damaged.
In such case, please make your claim within 10 days of receiving your products by emailing us at: official@tideacebike.com and attach the photos of products as well as proof of purchase.
Refund Policy
You aren’t happy with your order: You’ve purchased your Tideacebike products in the last 30 days and want to return them, we will process full refund as soon as possible when we receive the items from you.
The product you’ve purchased is completely non-functional.
You did not receive your product within 60 business days or 90 business days of purchase.
Please note that refunds can take 3-5 business days to return to your account.
Please contact us at official@tideacebike.com and attach the photos of products as well as your order ID.
Note: Please contact our customer service through official@tideacebike.com to obtain the return address!
There is no handling fee for our returns service.
